Frequently Asked
Questions

Yes. ATEK’s platform meets FDA 21 CFR Part 11 technical requirements, ensuring that electronic records and signatures are secure, reliable, and equivalent to paper records.

ATEK partners with the Operational Cyber Defense Center (COCD) for continuous vulnerability monitoring and penetration testing. The platform follows strict data collection and encryption protocols, including secure password hashing. ATEK does not collect or store personal patient data, ensuring full compliance with privacy regulations.

ATEK provides a lifetime limited warranty on hardware components, offering free replacements or repairs for defective parts—as long as the equipment remains connected to the ATEK platform and is used under normal conditions.

ATEK offers 24/7 technical support via phone, email, online chat, and a ticketing system. Faulty hardware replacements typically occur within 24 to 48 hours, depending on request timing.

Yes, ATEK's platform supports multi-site monitoring and tracks various environmental parameters, including: humidity, CO_₂ levels, conductivity, pressure, and door openings.

• ATEK updates its platform every Tuesday morning for minor bug fixes and optimizations.
• Critical security updates are deployed immediately, without prior notice to protect system integrity.
• Updates that impact users are announced three weeks in advance.

Installation and configuration take about 15 minutes per sensor for experienced users. If preferred, ATEK can pre-configure devices before shipment for faster setup.

Yes. ATEK stores, processes, and serves all data exclusively from Canadian-based servers, ensuring compliance with Canadian data sovereignty laws.

ATEK uses Google Cloud Platform (GCP) for its cloud infrastructure, providing robust and secure services.

Yes. ATEK provides Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) certificates directly on the ATEK platform for each piece of equipment.

Yes. ATEK’s calibration module allows users to apply calibration certificates to sensors, ensuring measurement accuracy and compliance with industry standards.

Yes. ATEK’s transmitters meet Industry Canada certifications and comply with all relevant regulatory standards.

Yes. ATEK can install Wi-Fi gateways with cellular fallback. These gateways connect to your wired network and act as Wi-Fi access points. In case of an internet outage on the wired network, the cellular network takes over, ensuring continuous communication.

ATEK has extensive experience in handling network challenges, including installations in buildings with concrete walls and floors that can disrupt signals. LoRaWAN technology and cellular gateways ensure reliable communication in even the most difficult environments.