ATEK SUPPORT

CUSTOMER SUCCESS PACKAGE

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Three ATEK team members in lab coats collaborating in front of a screen, illustrating customer support and technical guidance.

Your success is our success

Our complete, end-to-end solution has been created for the challenges facing life science today. 

Using smart technologies along with expert service and support we’ve been helping research institutes and laboratories across Quebec protect research, monitor and preserve sample integrity and improve traceability. 

That’s why we are committed to ensuring your success with our comprehensive Customer Success Package.

What’s included in the ATEK Customer Success Package?

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Onboarding Assistance

Effortlessly set up your account and seamlessly connect your monitoring hardware to the ATEK platform, with expert guidance every step of the way.

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Custom Instructor-Led Training

Virtual or on-site training to master:
  • Alert thresholds & sequences
  • Generating automated compliance reports
  • Organizing sensors & optimizing system settings
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Platform Documentation

Access detailed guides to navigate and optimize every feature of the ATEK Cloud Platform.

User Manuals

Comprehensive manuals provide step-by-step instructions to ensure your team can fully utilize the transmitter, sensors, and network devices.

Around-the-Clock Support

Receive 24/7 assistance via phone and email to address any issues promptly and keep your monitoring uninterrupted.

On-Site Technicians 

Get same-day or next-day on-site technical assistance to minimize downtime and ensure continuous operations.

Bilingual Support

Get expert assistance in English & French to accommodate diverse teams.

Feature Requests & Customization

Request new features to adapt the platform to your evolving needs.

Quarterly Service Check-Ins

Regular system performance reviews to optimize your setup and address any concerns.

Your Customer Success Team

Environmental monitoring can be complex, but ATEK makes it effortless. From seamless onboarding to ongoing technical support, our team ensures your success at every step.

  • Customer Success Manager

    Ensures you achieve your monitoring goals and maximize ATEK’s benefits.

  • Operations Manager

    Oversees system performance and efficiency.

  • Technicians

    Provide rapid technical support and resolve hardware issues

  • Account Manager

    Helps you tailor ATEK solutions to your needs and ensures a strong, ongoing partnership.

TRY ATEK FOR YOURSELF

Get a Hands-On Demo &

a Risk-Free Trial.

 

See firsthand how ATEK can make monitoring and compliance effortless while keeping your products safe.

Talk to an Expert