End-of-Support Effective: 31 December 2021

Hanwell Notion Pro / Synergy / RadioLog

Hanwell ended support for Notion Pro, Synergy & RadioLog software on 31 Dec 2021. See the compliance risks of staying and your migration path to ATEK.

Book a free migration assessment See the facts

The facts

Affected products

  • Notion Pro software
  • Synergy software
  • RadioLog software
Manufacturer
Ellab / Hanwell
Status
End-of-Support
Effective
31 December 2021

Sources

Every status on this page is drawn from a public source you can verify yourself:

Why staying on it is a risk

Discontinued monitoring systems put regulated facilities at risk — here is what is at stake.

Support

Vendor withdrew support — development moved to EMS

Hanwell withdrew support for the Synergy and Notion Pro software platforms on 31 December 2021, redirecting development to its newer EMS platform (introduced in 2018). With support gone, there are no maintenance fixes, no compatibility updates, and no vendor backing for the software running your monitoring.

Compliance

Audit exposure under 21 CFR Part 11 / GxP

Running an unsupported software system of record for temperature and environmental data is difficult to defend in an FDA or Health Canada inspection, where data integrity and system validation are scrutinized. An end-of-support platform leaves you without a vendor able to attest to or remediate the software.

Security

Unsupported software stays unpatched

Once a software platform leaves support, security and operating-system compatibility issues are no longer addressed by the vendor. The longer Notion Pro, Synergy, or RadioLog runs in a regulated environment, the larger the unmanaged exposure becomes on your network.

Data continuity

Limited data merging after the cutoff

RadioLog and Synergy can still receive and display radio data, but after the end-of-support cutoff they can no longer merge Hanwell Pro data. Customers are told to upgrade to EMS — a forced platform change best planned on your schedule, not during an incident or a failed audit.

Your migration path to ATEK

ATEK replaces unsupported Notion Pro, Synergy, and RadioLog software with a modern, continuously maintained, cloud-native monitoring platform — backed by a Canadian-based team, included A2LA-accredited calibration, and all-inclusive per-point pricing. We run in parallel with your existing system so compliance coverage never lapses during the cutover.

Modern, maintained platform

Continuously updated, cloud-native platform built for 21 CFR Part 11 — no end-of-support software acting as your system of record.

Canadian local support

24/7 monitoring specialists with a guaranteed 5-minute live response and bilingual (EN/FR) support — not a withdrawn-support platform.

Calibration included

In-house A2LA-accredited calibration with NIST-traceable certificates bundled in — no separate calibration contracts to manage.

All-inclusive pricing

Hardware, platform, calibration, validation and support in one per-monitoring-point rate — no surprise platform-upgrade invoices.

How the migration works

  1. 1

    Inventory & assessment

    We map every Notion Pro, Synergy, and RadioLog monitoring point, alarm rule, and compliance report so nothing is lost in translation.

  2. 2

    Parallel deployment

    ATEK sensors install alongside your Hanwell software and run simultaneously through the validation window — continuous documentation, zero gap.

  3. 3

    Validation (IQ/OQ/PQ)

    Included qualification protocols demonstrate the new system meets or exceeds your existing compliance requirements.

  4. 4

    Decommission

    Once ATEK is validated, the unsupported Hanwell software is retired and you stop relying on an end-of-support system of record.

Understanding the Notion Pro, Synergy & RadioLog end-of-support

For years, Hanwell’s Notion Pro, Synergy, and RadioLog software were common choices for laboratories, research facilities, and life-science sites tracking temperature and environmental conditions with Hanwell radio sensors. That changed when Hanwell withdrew support for the platforms.

Hanwell ended support for the Synergy and Notion Pro software platforms on 31 December 2021, moving its development effort to a newer EMS platform that it introduced in 2018. RadioLog and Synergy can still receive and display radio data, but after the cutoff they can no longer merge Hanwell Pro data — and customers are told to upgrade to EMS to keep a fully supported system.

For facilities that depend on this software as a compliance system of record, withdrawn vendor support is the signal that the platform needs to be replaced, not maintained. Note that this affects the named software products only — Ellab / Hanwell remains an active company with a current EMS platform.

Why an end-of-support system of record is a risk

Once a software platform leaves support, the vendor no longer ships maintenance fixes, compatibility updates, or security remediation for it. In a regulated environment, that matters twice over: the software is no longer backed by anyone able to attest to or fix it, and an unsupported system of record for temperature and environmental data is difficult to defend in an FDA or Health Canada inspection where data integrity and system validation are scrutinized.

If you are already being asked to upgrade to EMS, it is the right moment to evaluate a genuinely modern, independently supported system rather than another platform change on the same vendor’s lifecycle.

Migrating to ATEK without a compliance gap

ATEK’s approach is built around continuity. We inventory every Notion Pro, Synergy, and RadioLog monitoring point, alarm configuration, and reporting workflow, then deploy ATEK sensors in parallel so both systems capture data simultaneously through the validation window. Included IQ/OQ/PQ documentation demonstrates equivalence or improvement, and only once ATEK is validated is the unsupported Hanwell software retired.

The replacement is all-inclusive: a continuously maintained, 21 CFR Part 11-ready cloud platform, in-house A2LA-accredited calibration with NIST-traceable certificates, and a Canadian-based team available 24/7 with a five-minute live-response guarantee and bilingual support — with Canadian data hosting under PIPEDA.

If you are still running Hanwell Notion Pro, Synergy, or RadioLog, book a free migration assessment below and we will map your path off it.

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We map your current deployment, plan a parallel cutover with continuous compliance coverage, and quote an all-inclusive replacement.

Free assessment of your current deployment

Parallel migration with no compliance gap

Validation documentation (IQ/OQ/PQ) included

Get a rescue quote in 1 day

Tell us how many monitoring points you need to convert and we will price an all-inclusive replacement.

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Frequently Asked Questions

Is Hanwell Notion Pro / Synergy / RadioLog still supported?

No. Hanwell withdrew support for the Synergy and Notion Pro software platforms on 31 December 2021 and moved development to its newer EMS platform (introduced in 2018). Customers are directed to upgrade to EMS.

Can RadioLog and Synergy still receive data after end of support?

RadioLog and Synergy can still receive and display radio data, but after the end-of-support cutoff they can no longer merge Hanwell Pro data — which is why Hanwell tells customers to upgrade to EMS.

Why is staying on unsupported Hanwell software a compliance risk?

Running an unsupported software system of record for temperature and environmental data is hard to defend in a GxP or FDA 21 CFR Part 11 inspection, where data integrity and system validation are examined and the vendor is no longer maintaining the software.

Can ATEK migrate our Hanwell monitoring points without downtime?

Yes. ATEK deploys in parallel with your existing Hanwell software and runs both simultaneously through validation, so compliance documentation is continuous and there is no monitoring gap during the cutover.

Get off an end-of-life system before it costs you

Talk to a Canadian-based monitoring specialist about a compliant, locally supported replacement.

Book a free migration assessment View the full EOL registry

This page summarizes the end-of-life status of Hanwell Notion Pro / Synergy / RadioLog based on the publicly available sources cited above, current as of June 2026. Product lifecycles change — if any detail is inaccurate or outdated, please report an inaccuracy and we will review it promptly.