Support Ending Effective: Support ends 31 December 2027

Hanwell Pro (Heritage Support)

Ellab will support Hanwell Pro (heritage) only until 31 Dec 2027, with no patches after. Plan your migration to ATEK now — before support lapses.

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The facts

Affected products

  • Hanwell Pro hardware (heritage sector)
  • Hanwell Pro software
Manufacturer
Ellab / Hanwell
Status
Support Ending
Effective
Support ends 31 December 2027

Sources

Every status on this page is drawn from a public source you can verify yourself:

Why staying on it is a risk

Discontinued monitoring systems put regulated facilities at risk — here is what is at stake.

Support

A hard support cut-off — 31 December 2027

Ellab has withdrawn as a heritage-sector supplier of Hanwell Pro and handed England & Wales support to Gwentec Ltd. Ellab will continue supporting Hanwell Pro equipment and software (swsupport@ellab.com) only until 31 December 2027. After that, vendor support for the heritage line is gone — the countdown is already running.

Firmware

No bug fixes or security updates after the deadline

Ellab has confirmed the Hanwell Pro software will still function past 31 December 2027 but will receive no further bug fixes or security updates — comparable to running an operating system after its vendor stops patching it. Defects and exposures discovered after that date stay unaddressed for as long as you keep the system.

Compliance

Audit exposure under 21 CFR Part 11 / GxP

Running unmaintained, vendor-unsupported software as a system of record for temperature and environmental data is difficult to defend in an FDA or Health Canada inspection, where data integrity and system validation are scrutinized. The closer you run to and past 2027, the harder that position becomes.

Data continuity

Plan the migration now, not during an incident

A published end date is a planning gift: migrate on your schedule, with a clean validation window. Wait until support has lapsed and the move happens during an incident or a failed audit — the worst possible time to migrate data and re-validate.

Your migration path to ATEK

ATEK replaces Hanwell Pro with a modern, continuously patched, cloud-native monitoring platform — backed by a Canadian-based team, included A2LA-accredited calibration, and all-inclusive per-point pricing. We run in parallel with your existing system so compliance coverage never lapses, and your migration completes well before the 31 December 2027 support cut-off.

Continuously maintained platform

A security-patched, cloud-native platform built for 21 CFR Part 11 — bug fixes and updates keep coming, with no fixed end date hanging over your system of record.

Canadian local support

24/7 monitoring specialists with a guaranteed 5-minute live response and bilingual (EN/FR) support — and Canadian data hosting under PIPEDA.

Calibration included

In-house A2LA-accredited calibration with NIST-traceable certificates bundled in — no separate calibration contracts to manage.

All-inclusive pricing

Hardware, platform, calibration, validation and support in one per-monitoring-point rate — no surprise re-platform invoices as the support deadline approaches.

How the migration works

  1. 1

    Inventory & assessment

    We map every Hanwell Pro monitoring point, alarm rule, and compliance report so nothing is lost in translation, and we set a timeline that lands well before 31 December 2027.

  2. 2

    Parallel deployment

    ATEK sensors install alongside your Hanwell Pro system and run simultaneously through the validation window — continuous documentation, zero gap.

  3. 3

    Validation (IQ/OQ/PQ)

    Included qualification protocols demonstrate the new system meets or exceeds your existing compliance requirements.

  4. 4

    Decommission

    Once ATEK is validated, Hanwell Pro is retired on your terms — long before vendor support lapses.

Hanwell Pro support is on a published countdown

For heritage and life-science sites tracking temperature and environmental conditions, Hanwell Pro has been a familiar monitoring platform for years. It is not being switched off — but its support window now has a firm, published end date.

Ellab has withdrawn as a heritage-sector supplier of Hanwell Pro and handed support for England & Wales to Gwentec Ltd. Crucially, Ellab itself has stated it will continue supporting Hanwell Pro equipment and software — via swsupport@ellab.com — only until 31 December 2027. That is not a vague “someday”; it is a specific deadline you can plan against.

After that date, the picture is clear: the software will still function, but it will no longer receive bug fixes or security updates. The vendor’s own comparison is running an operating system after its maker stops patching it — usable, but progressively riskier the longer it stays in service.

Why a deadline is a planning opportunity, not a panic

A published end-of-support date is the best version of an obsolescence problem: you get to choose when and how you move, instead of reacting during an incident or a failed audit. The risk only appears if you wait. Running unmaintained, vendor-unsupported software as a compliance system of record is hard to defend in an FDA or Health Canada inspection — and that defence gets harder the closer you run to, and past, 31 December 2027.

The smart move is to migrate before support lapses, while you still have a clean validation window and no pressure.

Migrating to ATEK without a compliance gap

ATEK’s approach is built around continuity. We inventory every Hanwell Pro monitoring point, alarm configuration, and reporting workflow, then deploy ATEK sensors in parallel so both systems capture data simultaneously through the validation window. Included IQ/OQ/PQ documentation demonstrates equivalence or improvement, and only once ATEK is validated is Hanwell Pro decommissioned — on your timeline, well ahead of the 2027 cut-off.

The replacement is all-inclusive: a continuously maintained, 21 CFR Part 11-ready cloud platform, in-house A2LA-accredited calibration with NIST-traceable certificates, Canadian-based data hosting under PIPEDA, and a Canadian team available 24/7 with a five-minute live-response guarantee and bilingual support.

If you are running Hanwell Pro, book a free migration assessment below and we will map your path off it before the support clock runs out.

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Free assessment of your current deployment

Parallel migration with no compliance gap

Validation documentation (IQ/OQ/PQ) included

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Tell us how many monitoring points you need to convert and we will price an all-inclusive replacement.

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Frequently Asked Questions

Is Hanwell Pro discontinued?

Not yet. Ellab has withdrawn as a heritage-sector supplier and announced that it will support Hanwell Pro equipment and software only until 31 December 2027. The product still works today — but the support clock is now counting down to a published deadline.

What happens to Hanwell Pro after 31 December 2027?

Ellab has confirmed the software will keep running past that date, but it will receive no further bug fixes or security updates. Any defect or security issue found after the cut-off stays unpatched for as long as you keep using the system.

Who supports Hanwell Pro now?

Ellab handed England & Wales heritage support to Gwentec Ltd, while Ellab itself continues backing Hanwell Pro equipment and software (swsupport@ellab.com) until the 31 December 2027 end date. After that, the heritage line has no vendor support path.

Can ATEK migrate our Hanwell Pro data and monitoring points without downtime?

Yes. ATEK deploys in parallel with your Hanwell Pro system and runs both simultaneously through validation, so compliance documentation is continuous and there is no monitoring gap — and the cutover completes well before the 2027 support deadline.

Get off an end-of-life system before it costs you

Talk to a Canadian-based monitoring specialist about a compliant, locally supported replacement.

Book a free migration assessment View the full EOL registry

This page summarizes the end-of-life status of Hanwell Pro (Heritage Support) based on the publicly available sources cited above, current as of June 2026. Product lifecycles change — if any detail is inaccurate or outdated, please report an inaccuracy and we will review it promptly.