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Account Manager

Job Location : 240-5490 Thimens Blvd, St-Laurent, QC, Canada
Remote work : No
Employment Type : Full-Time
Pay information : 70k$/y
Pay Mix (Base/Variable): 90/10 
Benefits :
- Medical Insurance
- Life Insurance

Context

ATEK, a leading provider of environmental monitoring solutions for the healthcare, pharmaceutical, and life science industries, is seeking an experienced and dynamic Account Manager to join our team. The Account Manage will be responsible for driving the growth and expansion of ATEK's product offerings and market presence, while developing and maintaining strong relationships with clients.

Responsibilities

Client Relationship Management:
  • Build and maintain strong, long-lasting customer relationships.
  • Act as the main point of contact for clients and address their inquiries, concerns, or requests.
  • Understand client needs and objectives and propose solutions that align with their goals.
  • Regularly communicate with clients to provide updates, gather feedback, and ensure satisfaction.

Account Growth and Development:
  • Identify opportunities to upsell or cross-sell products or services to existing clients.
  • Collaborate with the sales team to develop strategies for expanding client accounts.
  • Monitor account performance and develop plans to maximize client retention and revenue.

Project Management:
  • Coordinate with internal teams (such as sales, marketing, and operations) to deliver solutions and services to clients.
  • Manage multiple client projects simultaneously, ensuring timely delivery and meeting client expectations.

Reporting and Analysis:
  • Prepare regular reports on account status, including sales metrics, customer feedback, and account health.
  • Analyze data to identify trends, opportunities, and areas for improvement.

Customer Advocacy:
  • Advocate for clients within the company to ensure their needs are met and issues are resolved promptly.
  • Act as a liaison between clients and internal teams to address any challenges or concerns.

Skills and Qualifications:

  • Proven experience as an account manager or in a similar customer-facing role. Life Science Experience is a bonus.

  • Excellent communication and interpersonal skills.

  • Proficiency Computer Skills, including Google Apps.

  • Bilingual: French and English

  • Strong negotiation and problem-solving abilities.

  • Ability to manage multiple projects and prioritize tasks effectively.

  • Knowledge of CRM (Hub Spot) software and other relevant tools. 

  • Bachelor's degree in business administration, marketing, or a related field (may vary depending on the industry).

Tools

  • Laptop
  • Google Workspace (Drive, Doc, Sites, Spreadsheet, Slide)
  • HubSpot
  • Canva
  • ChatGPT
  • ATEK ERP platform

Screening Questions  // Deal Breaker

- Can you reliably commute to the office ? (no remote)
- Are you willing to undergo a background check ?
- Do you speak and write French fluently ?
- Have you completed a Bachelor Degree ?

About ATEK

ATEK is a leading technology company specializing in cold chain monitoring solutions for the healthcare industry and beyond. We are at the forefront of innovation, empowering businesses and individuals with cutting-edge technology that enhances productivity, streamlines operations, and ensures the integrity of critical temperature-sensitive assets.

Our mission is to revolutionize industries and improve lives through advanced software and hardware products. We have a diverse and talented team that values creativity, collaboration, and pushing boundaries. At ATEK, you'll have the opportunity to work on exciting projects, grow your skills, and make a meaningful impact in the world of technology, particularly in healthcare and cold chain monitoring.

We are committed to fostering a culture of inclusivity, where every team member's unique perspectives and ideas are valued. We believe in work-life balance and provide a supportive environment where you can thrive both personally and professionally.

Join ATEK, and be part of a dynamic company that's shaping the future of technology and healthcare. Your talent and ambition will find a home here, and together, we'll create solutions that change the world while ensuring the safety and quality of healthcare products through cold chain monitoring.

References

Books :

  • $100M Offers: How To Make Offers So Good People Feel Stupid Saying No by Alex Hormozi 
  • $100M Leads: How to Get Strangers To Want To Buy Your Stuff by Alex Hormozi 
  • Influence: The Psychology of Persuasion by Robert B Cialdini PhD
  • Never split the difference by Chris Voss
  • Zig Ziglar
  • Brian Tracy

Why Work with US?

Join ATEK for a technically challenging yet rewarding environment, abundant with opportunities for personal and professional growth.

Want to Apply ?

If you find this job interesting, please send us your resume at : 

job@atek.io

Thanks for considering ATEK !